Help CenterAs a GoPeople Runner, whether you can view a recipient’s phone number depends on the Sender’s privacy settings and the job status. This article explains when contact details are visible - and when they are not.
🔐 Sender Contact Settings (Important)
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Senders can choose whether to show or hide a recipient’s contact number
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If the Sender hides the number, it will not be visible at all stages of the delivery, regardless of job status
- If the Sender chooses to show the number, it will follow the below rules
🚚 Picking Up / 🚗 Delivering stages
Contact number is visible
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You may call the recipient to coordinate pickup or delivery
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Always communicate professionally and only about the delivery
✅ Completed stage
Contact number is still visible
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The number remains visible shortly after completion
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Jobs are automatically moved from Completed to Closed after approximately 48 hours
🔒 Closed stage
Contact number is hidden
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Once a job is closed, all recipient contact details are automatically removed
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You can no longer view or contact the recipient
⚠️ Disputed stage
❌ Contact number is immediately hidden
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As soon as a job is marked as disputed, recipient contact details are removed
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No further contact with the recipient is allowed and needed
- GoPeople support team will be involved in all communcations
⚠️ Important Rules for Runners
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If follow-up with the recipient is required, do it before the job is closed
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❌ Do NOT contact recipients after a job is Closed or Disputed
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Contacting recipients after this point is strictly against GoPeople policy
📩 Need Help?
If you’re unsure whether you should contact a recipient or need assistance with a delivery issue, please reach out to GoPeople Support through the app or email.