Whitelabeling Your Customer Communications

Customize SMS, Email & Live Tracking Templates

GoPeople’s Whitelabeling feature allows you to tailor the delivery experience to match your brand. You can customise how your customers receive updates by editing:

• 📩 SMS notifications

• 📧 Email notifications

• 🗺️ Ultimate Live Tracking pages

This ensures all delivery communications reflect your brand tone, style, and identity—while still using GoPeople’s delivery network.

🔧 How to Access Whitelabeling Settings

1. Log in to the Member Portal

2. Click Settings on the left hand side menu

You’ll see the following sections:

• SMS Templates

• Email Templates

• Ultimate Live Tracking Templates
  
  

You can either:

• Use GoPeople’s default templates, or

• Create and manage your own custom templates

📲 SMS Templates

SMS templates control the text messages your customers receive during the delivery journey.

To customise SMS notifications, please refer to this guide:
👉 https://gopeople.kb.help/how-to-gobundle-keep-customers-updated-via-sms/

📧 Email Templates

Email templates allow you to customise branded email notifications sent to recipients.

To edit email templates:

1. Click Email Templates

2. Edit the available templates, including:

   • Delivery on the Way

   • Delivery Completed

You can adjust wording, tone, and formatting to align with your brand voice.

🗺️ Ultimate Live Tracking Templates

Ultimate Live Tracking lets you customise the customer-facing tracking page.

To customise:

1. Click Ultimate Live Tracking Templates

2. Adjust key tracking page settings, including:

   • Tracking style and appearance

   • Showing or hiding the dispatch location

   • ETA display options

   • Chat window prompts and messaging

This helps create a seamless, branded tracking experience for your customers.

✅ Summary

With GoPeople Whitelabeling, you can fully control how your customers experience delivery communications by customising:

• ✅ SMS notifications

• ✅ Email updates

• ✅ Live tracking page appearance

It’s a simple way to strengthen your brand while keeping customers informed every step of the way.