Help CenterGoPeople Runner App – Single Device Login Policy
To protect your account and ensure smooth delivery operations, each Runner account can only be logged into one mobile device at a time. Logging in on multiple devices can cause serious issues with job allocation, GPS tracking, and delivery records.
🔒 Why This Policy Exists
1. Protect Your Account Security
Using multiple devices increases the risk of:
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Someone else gaining access to your account
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Unauthorized job acceptance or cancellations
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Personal information exposure
Restricting access to one device keeps your account safe.
2. Prevent Job Assignment Problems
If you are logged into more than one phone, the system may not know which device should receive:
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Job notifications
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Route updates
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Messages
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Alerts from Support
This can cause Runners to miss jobs or accept jobs without proper sync.
3. Maintain Stable App Performance
Running two active sessions can cause:
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Delayed or missing GPS updates
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Incorrect route tracking
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Failed POD uploads
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Duplicate or conflicting run data
These issues can affect your rating, payment, and job eligibility.
⚠️ What Happens If You Log in on Another Device?
If you log in using a second device:
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Your first device will be automatically logged out
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You may miss job or run notifications
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Your delivery progress may not sync properly
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Support may not be able to track your location if needed
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You may experience errors during pickup or delivery
This puts both your job and the delivery at risk.
✅ Recommended Actions
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✔️ Always use one phone only with your Runner account
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✔️ If changing phones, log out of the old device first
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✔️ Do not switch devices while a run is in progress
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✔️ If you lose your phone, contact support@gopeople.com.au
🧭 Final Tip
Using the app on a single, stable device ensures you:
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Receive jobs properly
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Maintain accurate GPS tracking
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Avoid system errors
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Deliver smoothly and professionally
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Protect your account and earnings