Welcome to GoPeople! Your first delivery run is an important milestone, and this guide will walk you through exactly what to expect, from preparation and training to pickup, delivery, issue-handling, and contacting support.

This article combines general first-run guidance plus the additional requirements for Bundle Runs, dress code, training, scanning, and delivery expectations.

✅ Before Your First Run

1️⃣ Read the Email & Delivery Guidelines

Once your run is approved:

• You will normally receive an email with detailed delivery instructions and sender expectations.

• This may include:

  • Special delivery flow

  • Time expectations

  • Handling instructions

  • What to do if problems occur

👉 It is super important to read this email carefully.

If no specific sender instructions are provided:
➡️ The Standard GoPeople Delivery Instructions automatically apply.

2️⃣ Training Call From GoPeople Support

Before your first Bundle Run, you will receive a call from GoPeople Support.

During this call, we will confirm that:

• You understand standard delivery procedures

• You understand any special instructions for the sender

• You feel confident and comfortable doing the run

• You can ask questions before starting

3️⃣ Dress Code & Required Equipment

👕 Mandatory Dress Code

To ensure professionalism and safety:

• Hi-Vis Vest (yellow or orange) — required for all warehouse pickups

  • You can buy one affordably at Bunnings or Kmart

• Clothing: Clean shirt + long pants only

  • ❌ No singlets

• Footwear: Closed-toe shoes

  • ❌ No slippers or open-toe shoes

📦 Required Equipment

Bring all equipment needed for your job, such as:

• Crates for flower deliveries

• Tools for special product handling

• Trolley for heavy items (recommended)

• Phone charger/power bank

4️⃣ Prepare Your App & Vehicle

• Ensure your Runner App is updated

• Allow Location, Camera, Microphone, Notifications

• Ensure you have mobile data

• Make sure your vehicle is:

  • Clean

  • Sufficiently spacious

  • Ready to safely transport parcels

🏁 Arriving for Pickup

5️⃣ Arrive Early and Communicate Professionally

• Arrive 10 minutes early to the pickup location

• Politely greet the sender and say:
  “Hi, I am your GoPeople Runner for today’s delivery.”

• If items are not ready → tap “Waiting” in the app

Professionalism and punctuality build trust and greatly improve future job opportunities.

📦 Handling Item Pickup

6️⃣ Item Pickup Procedures

🔍 Scanning (Important)

• Always scan barcodes on each item before loading

• If an item has no barcode:

  • Double-check with staff

  • Confirm pickup manually in-app

🚗 Loading Items

• Handle parcels carefully

• Secure fragile items

• Follow all sender instructions exactly

🚚 Delivery Process

7️⃣ Delivery Procedures & Route Compliance

When starting deliveries:

• Follow the exact route shown in your app

• This ensures:

  • Accurate ETAs for recipients

  • Smooth delivery flow

  • Fewer delays and complaints

Read the delivery notes for every stop:

• Some stops may have gate codes

• Some may require calling

• Some may require signature or handover only

⚠️ Handling Issues During Delivery

8️⃣ What to Do if a Problem Occurs

You may encounter situations such as:

• Wrong or incomplete address

• Recipient not home

• No safe place to leave the parcel

• Access issues (locks, gates, restricted areas)

Follow this protocol:

1️⃣ Follow sender instructions

Some senders have:

• Standard default rules, or

• Special support lines you must call (e.g., florists, gift companies)

2️⃣ If unclear → Contact the sender

Ask for instructions or confirmation.

3️⃣ If the sender does not answer → Contact GoPeople Support

Do not leave items in unsafe or unapproved locations.
Always seek guidance if unsure.

🆘 How to Contact Support During Your First Run

If You Have an Assigned Job or Run

This is the fastest and preferred method.

1. Open your job/run in the Runner App

2. Tap Chat (top-right)

3. Type:
   @GoPeople admin

4. Send your message

Support will be instantly notified.

If You Have NO Assigned Job or Run

Email: support@gopeople.com.au

Include:

• Your name

• Phone number

• Job/Run ID (if applicable)

• Screenshots

🏁 Completing Your First Run

• Ensure all stops are marked Delivered or properly tagged

• If a return is required, submit a Return Request

• Your run closes automatically once all tasks are completed

• View your earnings under:
  Account → $ → Account History

⭐ Summary: What You Gain By Following These Steps

By following the full guide above, you ensure:

• A professional and safe delivery experience

• Strong first impression with clients

• Accurate delivery performance

• Higher chance of more job assignments

• Smooth communication with senders, recipients, and support

• Clean record with no errors on your first run

🎉 Welcome to GoPeople!

We’re excited to have you on the road.
Your first run is just the beginning — it gets easier and more rewarding from here.