Understanding the Account Page in Your GoPeople Runner App

The Account page in the GoPeople Runner App is your central control hub. From updating personal info to managing earnings, training, preferences, and compliance, this section allows you to stay in full control of your Runner profile.

Here’s a detailed breakdown of each feature available in the Account section:

1. 👤 Account Details

Update and personalise your profile:

• Display Name, Profile Photo, and Selfie Photo

• About Me – Share your courier background to help Senders know you better

• Title Badge – Choose badges like “10,000 Delivered” or “Top Ranked”

• Contact Info – Update your legal name, email, home suburb, and optional billing address

2. 📈 Performance Metrics

Monitor your delivery performance, cancellation rate, on-time stats, and reviews.
📘 Understanding Your Performance Metrics in the Runner App

3. 🏆 Challenges

Earn rewards through bonus programs like:

• Woolworths Rate My Driver Challenge

• Perkbox Membership
  📘 What Are the Challenges and How Do They Work?
  📘 Woolworths Challenges – Earn Extra Rewards

4. 📚 Training and Quiz

Mandatory and optional quizzes to help you become delivery-ready.

Required:

• ✅ GoPeople Onboarding Quiz – Must score 90% to pass

• 🛒 Woolworths Grocery Delivery Quiz – Required for Woolworths jobs

Optional (but beneficial):

• Flower Delivery

• Cake Delivery

• UPS Sydney

• GoEXPRESS

• Kmart

📘 Guide: How to Pass Your GoPeople Quizzes

5. 💲 Balance (💲 Icon)

View:

• Earnings

• Withdrawal Requests

• Account History

• Invoices
  📘 How to Withdraw Money from Your GoPeople Account

6. 🏦 Bank Accounts

Add or edit the bank account where your payments are sent.

7. 🔐 Security Bond

Optionally deposit a Security Bond to increase trust with Senders.
📘 What is the Security Bond?

8. 📞 Phone Number 

Tap your phone number to enter the Change Mobile Number page. From there, you can update your registered mobile number at any time.

9. 📧 Email

Tap your email address to enter the Change Email page. You can update your registered email address directly from there.

10. 🆔 ID Card

Access your GoPeople ID card – required for deliveries with certain Senders.

11. 📸 Equipment

Upload proof of required delivery equipment such as:

• Hi-vis vest

• Milk crates or buckets

• Steel cap boots

• Trolley

12. 🧑‍🤝‍🧑 GoPeople Mates

Join or manage your Mates group to share or receive job transfers.
📘 What is Mates?

13. 📍 Favourite Areas

Set your preferred delivery suburbs so we can match you with jobs nearby.

14. 🧾 ABN and GST

As an independent contractor, you must:

• Add a valid ABN

• Confirm GST registration if applicable
  📘 Is an ABN Compulsory to Be a Runner?
  📘 Is Registering for GST Mandatory?

15. 📂 Verifications

Re-upload your driver’s licence or photo ID if required.

16. 🚗 Vehicle Information & Insurance

Add or update your:

• Vehicle type and cargo capacity

• Vehicle photo

• Insurance details – insurer, policy number, expiry date, and document upload

🚨 Third-party insurance is mandatory.

17. 🔎 Police Check

Some clients require a valid Police Check:

• Upload an existing one, or

• Apply via WorkPro directly in the app
  📘 How to Submit Your Police Check (and Why It Matters)

18. 🍷 Responsible Service of Alcohol

Upload your:

• RSAT certificate (NSW)

• RSA certificate (other states)
  📘 What You Should Know About Alcohol Deliveries
  📘 How to Make Deliveries with Alcohol

19. 🛡 Public Liability Insurance

Join GoPeople's PLI Program or upload your own coverage.
📘 Public Liability Insurance

20. 🔐 Change Password

Securely update your login password.

21. 👥 Invite Friends

Share your referral code and earn rewards when your friends complete jobs.
📘 Runner Referral Program

22. 💬 Feedback

Send suggestions or report issues directly from the app — we value your input.

23. 📚 Knowledge Base

Access our comprehensive Knowledge Base to search for answers or learn about delivery processes and policies.

24. 🏢 About Us

Includes:

• Company info

• Terms & conditions

• Privacy policy

• Contact details

25. 📒 Vehicle Log Book

Review and export your delivery logs for tax or record-keeping purposes.

26. ⚙️ Settings

🔁 Change City

Update your default city to get jobs in your current location.
📘 How to: Change Your City

🗺 Navigation Preference

Choose which app opens when tapping addresses:

• Apple Maps (iOS only)

• Google Maps

• Waze

• None (manual navigation)

🔔 Notifications

Enable or disable push notifications for:

• New jobs

• Job updates

• System messages

📢 Keep notifications on so you don’t miss out on work.

🧹 Clear Cache

Clears app cache to fix lag or display issues — won’t log you out.

🔐 Touch ID / Face ID

Enable biometric login for supported iOS/Android devices.

📞 Change Mobile Number

Update your registered number to receive verification codes and updates.

🗑 Delete My Account

Permanently delete your account.

⚠️ This is irreversible and removes your history and job eligibility.

By using the Account page to keep your information, documents, and settings up to date, you’ll ensure a smooth delivery experience and increase your chances of getting more jobs.